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This page answers frequently asked questions (faq). Locate the nature of your question(s) and click on the link to find the answer. Should this page not answer your question(s), do not hesitate to contact us.
Questions:
How do I Backup my database?
How do I Restore my database?
How do I save my Export Key to a file?
How do I import records that were previously saved to a file?
How do I upgrade my the QuikPay software from an earlier version?
Answers:
How do I Backup my database?
Run Key Account Manager.
From the menu bar, select [Data] and then click [Backup / Restore Data...].
A new window titled "Key Account Manger Backup" will appear.
To save your database to a location other than the default (Data Directory), click the [Browse...] button and select a location.
Click the [Save to Backup...] button.
If an existing backup exists, a Warning Message will be displayed stating that there is already a backup in this location; click the [Yes] button.
Your database will now be backed up to the location specified; Click the [Close] button.
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How do I Restore my database?
Run Key Account Manager.
From the menu bar, select [Data] and then click [Backup / Restore Data...].
A new window titled "Key Account Manger Backup" will appear.
To restore your database from a location other than the default (Data Directory), click the [Browse...] button and select the backup file.
Click the [Restore From Backup...] button.
You will be prompted with a Warning Message informing you that your database is about to be replaced; click the [Yes] button.
Your database will now be restored from the location specified; Click the [Close] button.
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How do I save my Export Key to a file?
Run Key Account Manager.
From the menu bar, select [Data] and then click [Upload Data From Keys...] or click the [Upload] button from the toolbar.
A new window titled "Key Data Receiver" will appear.
Click the [Export to file...] button.
The records will be read and a new windows titled "Save as" will appear.
It is recommended that you name the file to the date along with a count on the number of times keys were saved on that particular date.
Example:
- Two (2) Export Keys are to be saved on January 5th, 2003.
- The first filename could be 01052003-1.csv
- The second filename could be 01052003-2.csv
Adapting the process of naming your export records will prevent confusion later on and will give you a quick and easy way of locating your archives.
Once you have renamed the export file, click the [Save] button.
A message will be displayed once the process is complete stating "Saved key data to: [location of file]".
Click the [OK] button.
Your controller Export Records will now be saved/backed up should they ever need to be imported again; Click the [Close] button.
Notice: The above proceedure does not import your Export Key records into your database...
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How do I import records that were previously saved to a file?
Run Key Account Manager.
From the menu bar, select [Data] and then click [Import Key Data From File...].
A new window titled "Import Key Data From File" will appear.
Click the [Select File...] button and locate the file containing the records to be imported.
To view the records without importing them, click the [Preview Data] button and the records will be displayed.
If you are sure you want to import these records, click the [Import Data] button.
When the import process has completed, scroll down to the bottom of the Preview Data area; a message similar to the following will be displayed: "Database updated with 28 records".
You Export Records will now be imported; Repeat the process above to import more records or click the [Close] button to return to the main screen.
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How do I upgrade to the new QuikPay software from an earlier version?
Notice: Before performing this upgrade, read the steps in their entirety, print these directions out for reference and please contact a KeyTronics representative for assistance if you are unsure or have any questions about any of the following steps.
- Backup your database using the steps above.
- Insert the CDROM into your CDROM drive.
- If the installation program does not automatically start, click the [Start] button on your taskbar.
- Select [Run...].
- In the space provided, type "X:setup.exe" where "X" is the letter of your CDROM drive.
- Install the new software following the directions on the screen.
- When the software has finished installing, goto Windows Explorer and locate the "C:\Program Files\Datakey\ExpressKEY\data" directory.
- Using your mouse, right click the file named "ETrackerDB.mdb" and select "Copy".
- Locate the directory "C:\Program Files\Datakey\QuikPay\data".
- Select and delete the "QTrackerDB.mdb" file.
- From the [Edit] menu, select [Paste] and your existing database will be copied to the new location.
- Select the "ETrackerDB.mdb" using your mouse.
- From the [File] menu, select [Rename] and rename the file to "QTrackerDB.mdb".
- Close Windows Explorer.
- If you were provided with a patch disk, insert the patch disk into your floppy disk drive at this time.
- Once again, click the [Start] button on your taskbar and select [Run...].
- Click the [Browse...] button and locate the floppy drive and select the patch file (ie., patchXXXX.exe where XXXX is the patch version).
- Select the [OK] button to install the patch.
- If you were not provided with a patch disk, goto QuikPay™ Software Patch/Downloads page and download the newest patch from this page.
- For directions on installing the patch from the web-site follow the directions on the download page.
- Run the QuikPay Key Account manager program.
- The first time the software runs, a message will be displayed notifying you that your database requires updating. Click the [Database structure needs to be updated, press to update...] button.
Your new software will now be installed and ready for use.
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